Solutions

Low Wholesale Rates - One Vendor - One Bill

• Full range of telecommunications products and services:
  • Voice, VoIP, SIP, MPLS, Data, Internet, T1, DS3, Private Lines
  • Local, Long Distance (LD) and Toll-Free (TFN) services
    
  • Value and high-quality service
  • Technologies proven over the years
  • Newest developments in the field

• Easily integrate services from major carriers:
  • AT&T, Global Crossing, Qwest, Sprint, Verizon
  • Create a robust multi-carrier telecommunications environment 
  • Multiple carrier capabilities provide the best providers for your specific application 
  • Single point of contact for all services and carriers

• Migrate to today's technologies:
  • Replace your proprietary PBX with open SIP telephony and inexpensive SIP phones
  • Replace your expensive PRI trunks with cost-effective SIP trunks

Replace On-Premise ACD With On-Demand Software-as-a-Service (SaaS) 

• Virtual contact center software runs in the cloud:
  • Enterprise-Class reliability and scalability
  • Address constantly shifting demands for agent resources 
  • Simplify management of multiple locations and/or outsourcers 
  • Eliminate expensive capital expenditure outlay 
  • Consistently reach the most effective agents around the globe
  • Centralized management, monitoring, recording and reporting of global call center performance and operations 
  • Quickly reconfigure multi-location call flows based on urgent business demands or spikes in volume

• Seamlessly integrate with existing infrastructure:
  
  • Works with virtually any combination of carriers and phone systems
  • Integrates with common enterprise applications (IVR, CTI, CRM, WFM, Analytics and Quality Management)

• Replace expensive PRI trunks with cost-effective SIP trunks

• Move from proprietary premise technology to open SIP and SaaS:
  • Significant cost savings from reductions in telephony, telecom, software and operations costs across the globe

Domestic, Near- and Off-Shore

• Vendor evaluation and recommendation (RFP/RFQ)
• Sales, Customer Service, Technical Support, Help Desk, Health Services, IT, BPO
  
• Inbound (IB) and Outbound (OB)
• Multiple languages and Multilingual agents
• Direct Mail
  

Fast - Efficient - Reliable

• Extension of your Customer Service functions
• Return to inventory, destroy*, recycle* or send back to the manufacturer
• Open, sort, inspect returns
• Update your CRM database
• Fast processing of returns