Services
Consulting and Project Management
Recruiting
Training
Additional Services
- Performance and Organizational Structure Evaluations
- Technology Reviews / ACD, CRM, CTI, PBX*
- Telecommunications Reviews / Carrier Cost Analysis*
- Call Flow Analysis, Design and Optimization / ACD, IVR, PBX
- Outsourcing Analysis / Domestic, Near & Off-Shore
- Vendor Analysis and Recommendation
- Contract Review and Negotiation / RFP, RFQ
- System Installation, Integration, Upgrades and Relocation
* Emphasis on Cost Reduction, High Availability and Redundancy
Recruiting
- Contact Center Management - All Levels
- Telecommunications Engineers and Management
- Temporary Services/Projects
Training
- Best Practices and Process Flow
- Design Programs to Increase Revenue
- Effective Listening Skills
- Sales (Inbound/Outbound)
Additional Services
- Mystery Shopper Quality Review Programs
- Product Returns (RMA) Processing
- Multi-Carrier Voice, VoIP, SIP, MPLS, Data, Internet (T1, DS3, Private Lines)
- Teleconferencing services
- Multi-Carrier Local, Long Distance (LD), Toll-Free (TFN) services
- Hosted On-Demand Global ACD
- System Administration (ACD, CRM, PBX)
