Our Customers
We have a long history helping start-ups, mid-size companies and
well established corporations... We can help your company too!
well established corporations... We can help your company too!
"We were extremely happy with the expertise of SFA regarding our site location research for additional Customer Service locations."
"Your course development and classroom training for our Customer Service reps was the best we have experienced. Being able to complete the job for over 300 reps was an outstanding job."
"SFA has always had a unique approach and a solid business savvy background when it comes to Call Center expertise. I have enjoyed working with them for over 10 years."
"SFA's assistance and guidance was superb when it came to designing the "needs analysis" and RFQ in order for us to select the right CRM solution."
"We knew we could count on Sandra Foss & Associates to provide expert help in lowering our telecom costs, implementing our multi-site ACD platform and managing our CTI project. And thank you for stepping up and taking over our Customer Service returns services and reducing the processing backlog from 2 weeks to under 24 hours!"
"We just couldn't believe the high quality standards SFA exhibited for their Telephony Consultants. With the assistance of SFA we met our timeframes and the expansion of two additional Call Centers. Their technology and telephone skills were outstanding."
"You provided excellent and crucially needed assistance in so many areas; corporate relocation, two new call centers, Unified-Messenger implementation, you lowered our telecom costs and supplied temporary staff to cover vacations and maternity leave. Your contributions were invaluable."
"SFA's outsourcing expertise was top notch when it came to researching and identifying the right outsourcing solution partner for our technical support operation. Good Job!"
"Sandra Foss & Associates almost single handedly helped setup the Call Center, recruited the entire team, provided customer service and sales training and advised management on the selection of an outsourcing company for some of our services. The Call Center had over 350 people and SFA was an immeasurable help in assisting Cidco."
-Scott McDonald, CEO, CIDCO Corporation
"SFA really knows the Call Center market. We had an extremely tight timeframe to meet a deadline for one of our clients. SFA qualified and hired over 30 top Call Center agents for us and we met the deadline for our client."
"Your Customer Service background and knowledge were helpful in the selection of an outsourcing Customer Service Center to meet our immediate needs when we announced our "red card". Thank You."
